In my over 30 years of assessing safety efforts, I have seen just about every good, bad, and ugly safety “program” you could imagine. Many are merely versions of command and control where the workers are given the rules and … Read More
Jim Loud
Management Observations: Challenges and Pitfalls
In previous articles we have addressed the importance of real-time management observations. Such observations help responsible managers understand actual job performance – rather than hoped for performance. We have also described what these management observations should look like and offered … Read More
Getting the Most from Your Management Observations
In previous articles we have discussed what management observations should look like and why they are so important to safety. This article will look more deeply at “how” these observations maximize their effectiveness. There are several steps an organization should … Read More
Look, Listen and Learn: The Path to Effective Management Observations
For some, the term “observation,” as typically used in safety, has a negative connotation. It is often associated with checklists and a search for “bad behaviors” in need of correction. Clumsily conducted worker-focused observations/inspections can easily appear patronizing and leave … Read More
How’s It Really Going: The Importance of Management Observations
How often after a significant incident does your management act surprised? “We had no idea,” or “We have a really low TRIR rate; how could this have happened to us?” Well, of course, surprises do happen. But far too often … Read More
Are Your Corrective Actions Really Fixing Your Problems?
Many highly successful companies are actively looking for trouble and are pleased when they find it. These companies know that you can’t improve if you don’t know what to improve. They establish various work feedback loops, encourage their managers to … Read More
