In previous articles we have addressed the importance of real-time management observations. Such observations help responsible managers understand actual job performance – rather than hoped for performance. We have also described what these management observations should look like and offered … Read More
Management Observations
Look, Listen and Learn: The Path to Effective Management Observations
For some, the term “observation,” as typically used in safety, has a negative connotation. It is often associated with checklists and a search for “bad behaviors” in need of correction. Clumsily conducted worker-focused observations/inspections can easily appear patronizing and leave … Read More
